Information on your right of withdrawal

Pursuant to the provisions of the Hamon Law
(Law n° 2014-344 of March 17, 2014)

YOUR RIGHT OF WITHDRAWAL

You have the right to return, in its original packaging, a product bought at distance within 14 days of its receipt at your home.

To comply with the withdrawal period, you must send the withdrawal form provided in this document to our customer service as indicated below, before the expiry of a period of 14 days from receipt of the product at your home.

EXCEPTION TO THE RIGHT OF WITHDRAWAL

The right of withdrawal does not apply to the following products and services in particular:

  • The supply of audio or video recordings or of computer software (e.g.: CD, DVD and software in "box" format) when they have been opened or unsealed by the consumer after delivery;
  • Digital content not supplied on a tangible medium (e.g.: software in downloadable format) purchased by the customer, once the download has been initiated;
  • Goods made to the consumer's specifications or clearly customised.

N.B: if you are a professional customer, you can only benefit from the right of withdrawal if the service or product purchased does not fall within the scope of your main activity and if your company has fewer than 6 employees.

EFFECTS OF YOUR WITHDRAWAL REQUEST

Return of the purchased product. You must send or return the product to us, without undue delay and, in any event, no later than 14 days after sending us your decision to withdraw from this contract. This period is deemed complied with if you return the product before the expiry of the 14-day period. You must bear the direct cost of returning the product. Your liability is only incurred in respect of depreciation of the product resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the product.

Refund. If you withdraw, we will refund all payments received from you, including delivery costs (with the exception of additional costs due to the fact that you have chosen, if applicable, a delivery method other than the cheapest standard delivery method proposed) without undue delay and, in any event, no later than 14 days from the day we are informed of your decision to withdraw from this contract. We may defer the refund until we have received the product or until we have been provided with proof of shipment of the product, whichever is earlier.

We will make the refund using the same payment method as the one you used for your initial transaction, unless you expressly agree on a different method; in any event, this refund will not incur any costs for you.

IMPLEMENTATION OF YOUR RIGHT OF WITHDRAWAL

You can exercise your right of withdrawal by sending the following withdrawal form by letter to the attention of our customer service, under the conditions described in the form below.

N.B.: Please complete and return this form only if you wish to withdraw from your purchase. You must pay the costs of returning the product to our Customer Service. This form is in application of the provisions of Article L. 121-12 et seq. of the Consumer Code.

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WITHDRAWAL FORM


Please return this form by registered letter to the attention of:

AVANQUEST
Customer Service / Withdrawals
89-91 Boulevard National
92257 La Garenne-Colombes cedex
FRANCE

I hereby inform you of my withdrawal from the contract for the sale of the following product:

Order number: ….

Date of receipt of the order at my home: ….

Your full name: ….

Your postal address: ….

Your email address ….

Date: ….

Signature: _____________________

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